Question: What Is The Point Of A Turndown Service?

What does turndown service mean?

In the hospitality industry, turndown service refers to the practice of staff entering a guest’s room and “turning down” the bed linen of the bed in the room, preparing the bed for use.

Some hotels have more elaborate turndown services, such as bed-time stories for children and cocktails served to couples..

What are the key components of evening turndown service?

SOP – Housekeeping – Turndown service / Evening serviceThe evening boy takes the status report of the floor from the desk.Takes the floor key/card and sign for it.Take a round of the floor corridor to maintain it clean and tidy. … Vacant rooms to be serviced from 6.00 p.m. onward.By 10.pm turn down service to be finished of all rooms.More items…

What will be the necessary items included in the turndown service?

Some most common turndown service activities are:Closing of draperies.Turning Lights.Playing Soft music.Corner folding of bedspread away from pillow.Keep chocolates, or mints, fruit, or some other items on the bed.Some hotels also prefer to keep breakfast door hanger right after amenities.

What are pillow mints for?

Dessert mints are sometimes known as pillow mints and have a very light and refreshing flavor. These timeless mints are often featured at diners and come in assorted pastel colors. We love dessert mints as part of a candy buffet for weddings, baby showers and other events.

Is turndown service free?

Turndown service or evening service is one of the most important services provided by housekeeping department. It is such a sophisticated service that would not cost a hotel, motel or cruise ship much but a well-designed turn down service is highly helpful to get ultimate guest satisfaction.

What is it to look for while removing the bed linen?

Remove soiled bed linen from the bed. Look at the mattress pad / mattress protector to see if it is stained, torn or damaged. If it is not straighten it and make sure the mattress and box spring are even.

Do you tip for turndown service?

Housekeeping: $2-5 per day depending on the room (more for suites or rooms with kitchen/ettes) left each day of the stay (in case different employees are working). Leave an envelope or note to make it clear the cash is in fact a tip. $1-2 for evening turndown service, left on top of a pillow or with a note.

Why do Housekeepers provide turndown?

Many upper scale hotels have a turn-down service in order to offer the utmost comfort to their guests. The turn-down service involves preparing the room for the night so that a client feels at home and can easily go to bed upon returning to his room.

Why do hotels put chocolates on pillows?

A chocolate on one’s pillow at turndown. The simple gesture has long been a symbol of luxury, a gift from the hotel to punctuate the turndown experience and send guests to slumberland with sweet dreams. The concept is thought to have originated at the Mayfair Hotel in St.

What is SOP in housekeeping?

A housekeeping SOP (Standard Operating Procedure) is a documented, step-by-step process on how to effectively perform housekeeping procedures, such as daily cleaning and maintenance tasks.

What does turn the bed down mean?

What does turn down the bed mean? A turndown service refers to the practice of staff entering a guest’s room and “turning down” the bed linen in the room, preparing the bed for use; this is especially lovely when staying in a hotel room. When you enter your room after a long day only to find it clean and clutter-free.

Who will responsible for the room inspection in housekeeping?

Every guest room must be checked on the daily basis by housekeeping supervisor, this will help the hotel to attain high guest satisfaction in terms of room comfort and also for safety reasons. If the floor supervisor is not been able to check the room by the end of the shift, the Asst.

What is turndown service on a cruise?

Turn down service is . They come into your room late afternoon early evening and turn your bed down. You know pull the blanket back so you can just slip in at night, They leave a chocolate on pillow and give you yet more clean towels if you need them.

How much do you tip a hotel cleaner?

The American Hotel & Lodging Association’s Gratuity Guide suggests $1 to $5 per day. Industry standard, according to the International Executive Housekeepers Association (IEHA), is about $5 per day in the U.S. Be sure to tip each day rather than leaving one large tip before checking out on your last day.